Distance Sales Agreement

Article 1 – Parties

SELLER

Company: SAİF ARNA İNŞAAT MALZEMELERİ VE TURİZM İŞLETMECİLİĞİ SANAYİ VE TİCARET LİMİTED ŞİRKETİ
Address: Aydınlı-Birlik OSB Mah. 1 Nolu Cad. No:6/1, 34953 Tuzla / Istanbul, Türkiye
Tax Office / No: Tuzla Tax Office – 7390068547
Phone: +90 216 593 25 14
E-mail: [email protected]
Website: https://saifboya.com

BUYER
The natural or legal person who places an order on saifboya.com and whose name, address and contact details are collected during the order.

Article 2 – Subject

The subject of this agreement is to determine the rights and obligations of the parties regarding the sale and delivery of the products ordered electronically by the BUYER on saifboya.com, in accordance with Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

Article 3 – Products

The type, quantity, packaging, colour, VAT-inclusive sales price, payment method, shipping fee and delivery address of the products are as stated in the order summary and in the order confirmation e-mail sent to the BUYER. This information forms an integral part of this agreement.

Article 4 – General Provisions

4.1. The BUYER acknowledges having read the preliminary information on the main characteristics of the products, the sales price, payment method and delivery, and having given the necessary confirmation electronically.

4.2. The products are delivered to the address specified by the BUYER within 30 days of the order date at the latest. Delivery is made to all 81 provinces of Türkiye through a contracted cargo company.

4.3. The SELLER cannot be held responsible if the product is delivered to a person other than the BUYER at the delivery address.

4.4. The BUYER is obliged to inspect the product upon receipt. If damage, crushing or leakage caused by transport is observed, the product should not be accepted and a damage report should be drawn up with the courier.

4.5. If the price of the product is not paid or the payment is cancelled in bank records, the SELLER's delivery obligation ends.

4.6. If the SELLER cannot fulfil the order due to stock shortage or force majeure, it informs the BUYER and refunds the amount paid within 14 days at the latest.

4.7. For decorative paints, the colour and texture seen on screen may differ from the result obtained after application, depending on screen settings, application technique, surface and lighting conditions. This is not considered a defect. A test on a small area before application is recommended.

Article 5 – Right of Withdrawal

5.1. The BUYER has the right to withdraw from the agreement within 14 days of receiving the product, without giving any reason and without paying any penalty.

5.2. Notice of withdrawal is given within this period by e-mail to [email protected] or in writing to the SELLER's address.

5.3. The BUYER returns the product to the SELLER within 10 days of the withdrawal notice, unused, unopened and in resalable condition. The SELLER refunds the price to the original payment method within 14 days at the latest after receiving the product.

Article 6 – Exceptions to the Right of Withdrawal

Pursuant to Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for products specially tinted, mixed or prepared according to the BUYER's requests or personal needs; for products whose packaging or lid has been opened or which have been used; and for products that have been mixed with other products after delivery.

Article 7 – Defective Products

For products with a manufacturing defect, the BUYER may exercise the optional rights set out in Law No. 6502 (refund, replacement, price reduction or free repair). Return costs for defective products are borne by the SELLER.

Article 8 – Dispute Resolution

For disputes arising from this agreement, the Consumer Arbitration Committees and Consumer Courts at the BUYER's place of residence or where the transaction was made are competent, within the monetary limits announced by the Ministry of Trade.

Article 9 – Entry into Force

By confirming the order, the BUYER is deemed to have accepted all terms of this agreement. The agreement enters into force when the order is confirmed.

This English text is provided for information. In case of any discrepancy, the Turkish version prevails.